Complaints Procedure

We constantly strive to ensure our customers receive a high level of service and that they remain satisfied with all services and products we provide them with.

Before following the complaint procedure it is a good idea to get in touch informally through one of our normal contact methods. Our staff will always try their best to resolve any issues as quickly as possible. In order to register a complaint however it must be done with the following process.

Using the details below please send us an email or letter containing all relevant details pertaining to the complaint. After making the complaint in writing you may also contact us by phone or any other method below to discuss progress at any time.

  • escalate@ipnsl.co.uk
  • 01908276660
IPCortex Network Services LTD
A Block
Bletchley Park
Sherwood Drive
MK3 6EB

We will aim to acknowledge receipt of the complaint within 2 working days of receiving it. If you do not get an acknowledgement please follow up with us using a different communication medium. Although we aim to be quicker in practice please give us 8 weeks from the date of us acknowledging receipt of your formal complaint to resolve your issue.